Support and Help Desk

Once a new project has gone live, it is formally handed over to the Help Desk for routine query and problem management, with the application consultant responsible for escalating issues and providing additional support where specific business knowledge is needed, or advice on business process changes.

With your consent the Help Desk has access to your system, and even individual user’s desktops, so that issues can be reviewed and resolved as quickly as possible.

The Help Desk uses an online incident tracking system, which our customers can access remotely to raise and track calls, and which is used to escalate issues where needed.